Website Privacy Policy
Introduction
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, use our services, communicate with us or otherwise interact with Pragmatic People (we, us, our). Please read this policy carefully to understand our practices regarding your personal data.
Controller Pragmatic People is the data controller for the personal data described in this policy.
Information we collect
Information you give us: name, email address, postal address, phone number, job title, company name, payment and billing details, and any other information you choose to provide when you contact us, register for an account, subscribe to newsletters, purchase services, complete forms, or otherwise interact with us.
Information we collect automatically: technical data such as IP address, browser type and version, device identifiers, operating system, pages visited, referring/exit pages, timestamps, and usage patterns collected through server logs and standard analytics tools.
Cookies and similar technologies: we use cookies, web beacons and similar technologies to personalise content, remember preferences, provide analytics and improve our services. You can manage cookie preferences through your browser settings.
Information from third parties: we may receive information from third-party services (for example, payment processors, professional networks, analytics providers or public databases) to enrich or verify your information.
How we use your information We use personal data for the following purposes:
To provide and manage our services, process transactions, deliver materials, and respond to enquiries.
To communicate with you about your account, orders, requests, updates, and support.
To send newsletters, marketing communications and promotional offers where you have consented or we have a legitimate interest. You may opt out at any time.
To improve, test and develop our services, website and user experience through analytics and research.
To maintain security, detect and prevent fraud, abuse and other illegal activities.
To comply with legal obligations and protect our rights and property.
Legal bases for processing (where applicable) Where UK/EU data protection law applies, we rely on the following legal bases:
Performance of a contract: processing necessary to fulfil our contractual obligations to you.
Consent: where you have given clear consent for us to process your personal data for a specific purpose (for example, marketing).
Legitimate interests: where necessary for our legitimate interests (for example, to improve services, prevent fraud), provided those interests are not overridden by your rights.
Legal obligation: where processing is necessary to comply with a legal requirement.
Sharing your information We may share personal data with:
Service providers and subcontractors who perform services on our behalf (for example, payment processors, hosting providers, analytics providers, customer support and marketing services).
Professional advisers (for example, lawyers, accountants) where required.
Law enforcement, regulators or other authorities where required by law, court order or to safeguard rights, property or safety.
Third parties in connection with a merger, acquisition, reorganisation, or sale of assets, or in the event of insolvency — subject to appropriate confidentiality and data protection safeguards.
International transfers Personal data may be transferred to, processed and stored in countries outside the UK/EEA where our service providers operate. Where transfers occur, we will ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your data in accordance with applicable law.
Data retention We retain personal data only for as long as necessary for the purposes for which it was collected, to comply with legal obligations, resolve disputes and enforce our agreements. Retention periods vary depending on the type of data and purpose; when no longer required, data will be securely deleted or anonymised.
Your rights Subject to applicable law, you may have the right to:
Access the personal data we hold about you and obtain a copy.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data (right to be forgotten).
Request restriction of processing.
Object to processing based on legitimate interests or direct marketing.
Request portability of your data to another controller, where technically feasible.
Withdraw consent where processing is based on consent.
To exercise your rights, please contact us using the details below. We may need to verify your identity before fulfilling requests. We will respond within the timeframe required by applicable law.
Security We implement reasonable technical and organisational measures to protect personal data from unauthorised access, use, alteration or disclosure. However, no system is completely secure; we cannot guarantee absolute security of data transmitted to our services.
Children Our services are not directed at children under 16. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete that information.
Contact:
Please get in touch if you have any concerns about how we use your information. Pragmatic People Ltd - hello@pragmaticpeople.org
We are registered with the Information Commissioner’s Office who can help if you do not feel we are addressing your concerns adequately: